Before You Buy
- Where does AndaSeat ship?
- Where can I try out AndaSeat products before purchasing?
- What’s difference between the gaming chair and office chair?
- Which AndaSeat gaming chair is right for me?
- Leather or linen fabric – which should I choose?
- Can I customize my chair?
Orders & Payment
- I didn't receive an Order Confirmation email. What should I do now?
- What can I do if there's a problem with my purchase?
- What if I forget to use the discount?
- Do you offer a military discount?
- How can I check my order's status?
- Can I change or cancel my order?
Warranty & Return Policy
- Will I receive a full refund?
- How do I return my product if I have changed my mind?
- What is the returns period?
- How long is the warranty period?
- How to make a warranty claim
- If I place an order on other platforms, what kind of warranty policy will my order follow?
Delivery & Shipping
- I need to update my shipping address, what should I do?
- I think my order has been lost in transit, what should I do?
- I didn't get a call from the deliveryman so my package was returned. What can I do?
- Why hasn't the logistics been updated for a week?
- My FedEx tracking hasn't been updated, even though a label has been created. Why?
- Can I track my order?
Assembly & Troubleshooting
- The armrests on my AndaSeat chair are too far apart. How can I adjust them?
- I want to replace the gas piston, but the old one won't come off. What should I do?
- How to disassemble armrests?
- How to adjust the seat height and seat tilt?
- Can my order be assembled before delivery?
- How should I take care of my AndaSeat gaming chair?